Shipping Policy

At Zelouf Fabrics, we want to make your shopping experience as smooth as possible. Below you'll find information about our shipping rates, processing times, delivery options, and international shipping.

Shipping Rates & Delivery

Free shipping and the $9.99 Economy Shipping rate are available exclusively in the 48 contiguous United States. Shipping to Alaska, Hawaii, and international destinations is calculated separately at checkout.

Order Processing & Delivery Times

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

For Economy Shipping within the contiguous United States, estimated transit times are 3–8 business days after your order has been processed and shipped.

Please note that processing and shipping times are separate. Actual delivery dates may vary based on your location, the shipping carrier, weather conditions, and other circumstances beyond our control.

Free Shipping

We offer FREE Economy Shipping on orders of $99 or more within the 48 contiguous United States.

Free shipping is applied automatically at checkout when your order meets the eligibility requirements. No promotional code is necessary.

Orders below $99 qualify for our standard $9.99 Economy Shipping rate.

This promotion does not apply to Alaska, Hawaii, or international orders.

Shipping to Alaska & Hawaii

We ship to both Alaska and Hawaii using UPS shipping services.

Available shipping methods, rates, and estimated delivery times are calculated at checkout based on your order and delivery address.

The $9.99 Economy Shipping rate and Free Shipping promotion for the contiguous United States do not apply to these destinations.

Express Shipping

We offer a variety of expedited and express shipping options to accommodate different delivery needs.

Express shipping rates are calculated based on the weight of your order, the shipping method selected, the destination, and the estimated delivery timeframe. Available shipping options and their corresponding rates will be displayed at checkout.

Orders requesting next-day delivery must be placed before 12:00 PM ET (noon Eastern Time). Express shipping availability and delivery times may vary depending on the destination, carrier, and order processing requirements.

International Shipping

We offer international shipping to eligible destinations, including Canada and the United Kingdom.

Available shipping methods may include DHL, UPS, and USPS, depending on your destination.

Shipping rates and available delivery options are calculated at checkout based on your shipping address and order details.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, and additional fees imposed by the destination country.

These charges are the customer's responsibility unless otherwise indicated at checkout. They are determined by local customs authorities and are not included in the shipping rates unless explicitly stated.

Holidays & Shipping Delays

Orders are processed Monday through Friday, excluding holidays.

Holidays observed by shipping carriers, severe weather, and other unexpected circumstances may affect processing or delivery times.

We recommend allowing additional time when ordering for time-sensitive projects.

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Returns & Exchanges Policy

At Zelouf Fabrics, we want you to feel confident when selecting fabrics for your projects. Because fabric colors, textures, and finishes can look different on a screen, we encourage customers to request fabric swatches before placing an order.

Returns

All fabric sales are final, except in cases of damaged merchandise.

We encourage customers to request free fabric swatches before purchasing so they can evaluate the color, texture, and quality of a fabric.

Damaged Items

If your order arrives damaged, please contact our customer support team with your order number and a description of the issue.

Our team will review your request and provide instructions for the next steps, including return shipping arrangements when applicable.

If a return is required, the item must be sent back to our warehouse for inspection.

Once the returned merchandise has been received and the damage has been verified, an eligible refund will be issued.

Refund Processing

Approved refunds are processed to the original payment method within 5–7 business days after the returned merchandise arrives at our facility and the return has been approved.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Exchanges

We do not offer exchanges.

We recommend ordering fabric swatches before making a purchase to ensure the material meets your project's needs.

Return Shipping & Item Condition

Original shipping charges are non-refundable, except where otherwise required by applicable law.

When returning an eligible item, please follow the instructions provided by our customer support team.

Items should be returned in their original condition whenever possible. Fabric that has been cut further, washed, or altered after delivery may not be eligible for a refund.

If your fabric arrived on a roll, please return it on the same roll when instructed to do so, to help prevent additional damage.

Need Assistance?

If you have questions about shipping, your order, or a damaged item, please contact our customer support team by phone, email, or chat.

Please have your order number ready so our team can assist you as quickly as possible.